New bank study: More A-list customers heading for the door
J.D. Power and Associates has released its 2009 Retail Banking Satisfaction Study, which measures satisfaction amongst consumer-bank customers in the U.S.
The verdict: customers are not happy. In fact, they’re 6% less satisfied with their banking experience than they were in 2007.
That alone is not terribly surprising. One, people love to hate easy targets, whether it’s [...]
