Posts Tagged ‘Metro Bank’

On the Internet, it’s “caveat venditor” (seller beware)

Posted by dball on July 10th, 2009 under Employee communications, customer experience Tags: , , , , , , , ,  •  1 Comment

Since the advent of Internet, we’ve seen fed-up consumers leverage the Internet to take revenge on companies whose products and services left them unhappy.
An early example is the case of the customer who asked for Neiman Marcus’ cookie recipe and was outraged when the quoted price of “two-fifty” turned out to be $250. Unable to [...]

Bank mishap highlights importance of employee communications

Posted by dball on June 23rd, 2009 under Blogging, Employee communications, Retail Banking, retailing Tags: , , , , , , , , ,  •  11 Comments

It seems that the Internet is constantly abuzz with tales of coporate woe and shame. Take Dominos Pizza, which was recently blindsided by a handful of employees who recorded themselves as they violated practically all known health codes — and then posted the videos to YouTube. Dominos’ hamfisted response to the social media storm that [...]