Posts Tagged ‘crisis communications’

On the Internet, it’s “caveat venditor” (seller beware)

Posted by dball on July 10th, 2009 under Employee communications, customer experience Tags: , , , , , , , ,  •  1 Comment

Since the advent of Internet, we’ve seen fed-up consumers leverage the Internet to take revenge on companies whose products and services left them unhappy.
An early example is the case of the customer who asked for Neiman Marcus’ cookie recipe and was outraged when the quoted price of “two-fifty” turned out to be $250. Unable to [...]