Michael Hiatt, president of Dynamic Retailing, LLC, and former director of WalMart’s in-store network, is working on a book about customer-facing technologies within the retail environment. It is due to be published in fall of 2010.
One of the guidelines Mike will cover in his book is what he calls the “5 As of digital content.” [...]

According to the Shifted Librarian blog, the DOK Library Concept Center in Delft, Holland has pioneered its own form of digital signage:

Amazingly, the information system is a Wii channel, and every one of these navigation TVs spread throughout the building has its own Wii attached to display the channel! the administrative backend can be accessed [...]

In case you missed the recent webinar, “Digital Signage in Retail Financial Services,” we have produced a book with highlights and quotes from the panel discussion. Just click below for your own copy.

En español

English – A4 format

English – Letter format

Slides
Below are the slides presented by Bob Steele, vice chairman of John Ryan, as well as [...]

Digital Signage in Retail Financial Services: What John Ryan’s European Survey Means for Your Bank
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Yesterday, we hosted the webinar, “Digital Signage in Retail Financial Services: What John Ryan’s European Survey Means for Your Bank.” Hosted by Bob Steele, John Ryan’s Vice Chariman, the webinar featured retail luminary Paco Underhill and [...]

A number of bloggers and tweeters gave high marks for Paco Underhill’s keynote address at the 2009 Digital Signage Expo on Feb. 26. He also gave DSE an exclusive interview on the subject of retail marketing and the role of digital signage. Below are some highlights:
“Part of what is interesting for us is recognizing that [...]

Will the U.S. have fewer or more bank branches in the future? The great debate over the future of branches is far from over. As Katie Kuehner-Hebert points out in the American Banker article “More or Less: Branches’ Role After the Meltdown” (reg. req’d):
The predictions vary widely — from roughly 10,000 closings to more than [...]

In his Consumed column in the New York Times magazine, Rob Walker describes Plinky, a web site designed to prompt bloggers who are having trouble thinking of what to say. As he puts it:
“You have the technology. The only thing the technology cannot do is solve this problem: What if you don’t really have anything [...]

This article, by Vilasini Krishnan, was originally published in the June/July 2008 issue of Asian Banking & Finance.

Clicks are replacing bricks. The post dot com boom era is seeing a paradigm shift and financial transactions are no longer confined
to branch counters but have been extended to ATMs, computer screens and telephones.
In order to remain competitive, [...]

J.D. Power and Associates has released its 2009 Retail Banking Satisfaction Study, which measures satisfaction amongst consumer-bank customers in the U.S.
The verdict: customers are not happy. In fact, they’re 6% less satisfied with their banking experience than they were in 2007.
That alone is not terribly surprising. One, people love to hate easy targets, whether it’s [...]

This article is an excerpt from John Ryan’s upcoming “Bank Marketer’s Guide to Digital Signage.”

Why digital signage?
In a word, it’s about communication. Digital signage provides banks with a way to communicate with customers with more frequency, relevance and efficiency than ever before.
Don’t panic…it’s only marketing!
For bank marketers who have worked primarily with traditional media, [...]