http://www.johnryanblog.com/2009/04/small-steps-toward-a-better-customer-experience/ MUSINGS ON MARKETING & MESSAGING IN THE BRANCH Fri, 12 Mar 2010 17:18:14 -0700 http://wordpress.org/?v=2.8.4 hourly 1 http://www.johnryanblog.com/2009/04/small-steps-toward-a-better-customer-experience/comment-page-1/#comment-2947 Why so quiet? | Polymer Studios :: Web Consulting Thu, 25 Jun 2009 05:54:18 +0000 http://www.johnryanblog.com/?p=297#comment-2947 [...] “Small steps toward a better customer experience” [...] [...] “Small steps toward a better customer experience” [...]

]]> http://www.johnryanblog.com/2009/04/small-steps-toward-a-better-customer-experience/comment-page-1/#comment-2853 Paul Flanigan Wed, 01 Apr 2009 12:37:08 +0000 http://www.johnryanblog.com/?p=297#comment-2853 Great post. I believe many employees (particularly at the corporate level of retail) forget how to be customers. I encourage everyone to never stop being a customer and shopping the store. It gives you perspective. Some day you will ask, "Where is that trash can?" And you'll figure out why (or why not) it's there. Great post. I believe many employees (particularly at the corporate level of retail) forget how to be customers. I encourage everyone to never stop being a customer and shopping the store. It gives you perspective. Some day you will ask, “Where is that trash can?” And you’ll figure out why (or why not) it’s there.

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